Info

*Do not ship us any packages via FEDEX. They have a ridiculous employee turn over rate which leads to packages being delayed or not arriving at all due to lack of experience from new employees. 

 

*If including your optic for installation, please do not ship your optics in the factory case it comes with.  That case does not fit in our standard crush proof return shipping boxes, just wrap it in bubble wrap and include it with your slide.

How to ship to LWS.

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How to ship to LWS

Please ship items to

LWS
1260 Hwy 96 S
Silsbee, TX 77656

Shipping serialized parts

All shipping of serialized and nonserialized parts can be handled through us because we are a licensed FFL dealer. We are happy to provide a file copy of our FFL to you or your shipping source when requested.

For serialized parts and complete firearms, we are required to ship them back to the address that appears on your government issued ID (for example driver license, passport, or military ID) that you provide.

Slides have serial numbers but do not require shipping through an FFL. Slides can be shipped via USPS in flat rate boxes as a cost effective option.

Basic guidelines for shipping firearms

General firearm sales

All firearms, magazines, receivers, and restricted law enforcement items are sold and shipped in accordance with applicable federal, state, and local laws and regulations. Many firearms, magazines, and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.

All new firearms are shipped in the original manufacturer box with magazine(s), accessories, and any applicable warranty information. Firearms requiring factory warranty work must be returned to the manufacturer within one year of purchase for repair. Accessories and special order items not normally sold by our store are not covered under our warranty unless we have guaranteed the entire package in writing. Contact the original manufacturer for warranty information on accessories and special order items.

Important shipping notes

  • We do not accept pre-paid shipping labels.
  • For modifications, handguns must be shipped overnight by a contract carrier. Do not use the local post office for modified handguns.

Turnaround times

  • Current estimated frame work wait time is 3 to 12 weeks unless otherwise noted.
  • Slide work can be sent directly in with an estimated 3 to 4 week turnaround.

Warranty, guarantee, and returns

Anything we work on, finish, or build is covered by our limited lifetime warranty. If a finish cracks, peels, chips, or breaks as a result of our workmanship, we will repair, replace, or refinish it at no cost to you, including shipping to and from you.

We do not cover excessive wear from normal use such as holster marks, blemishes from dropping, or abuse. We cannot warranty guns used in police or military applications.

Return policy

If you are unhappy with our work or any products you receive from us, contact us and we will correct the issue. If you decide you do not want a product you bought from us, we accept returns within 15 days of you receiving the product provided the items are in the same unaltered condition we shipped them in.

Once work has started on a project we are not able to offer refunds for services. Under no circumstances will we refund the cost of services purchased through our store, such as slide milling. Once you complete the checkout process, you are responsible for sending your items in for services to be applied.

When can I use my newly finished firearm?

As soon as you receive it back from us. All of our finishes are fully cured when they are shipped back to you.

Contact information

For support email: support@landersweaponsystems.com or use our contact form.

Discounts

We only offer discounts through our email newsletter. Sign up for exclusive offers.

Returns and shipping carrier

We accept returns on any product that has failed due to a manufacturing error. We stand behind our products. If a product fails, we will make it right.

Our products are shipped within 7 days using USPS. To return a product, mail it to:

LWS
1260 Hwy 96 S
Silsbee, TX 77656

You are responsible for return shipping costs. Shipping costs are non refundable. If you are shipping an item valued over $50, consider using a trackable service or purchasing shipping insurance. We do not guarantee we will receive returned items if they are not shipped with tracking.

Invoices and unpaid work

Invoices not paid in full after 30 days may result in forfeiture of items. Items may be sold to recover shop labor and materials.

Restrictions and parts

  • We will not cover replacement cost of any component that has evidence of RED LOCTITE or similar product applied.
  • Do not ship your firearm with expensive aftermarket parts. If the shipping carrier loses your frame, we will not cover the cost of aftermarket parts that were included with the frame. We only need your stripped frame or slide to complete our services. The only exclusion is if you are sending a mag well and want the borders to wrap around it.

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